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This Online Privacy Statement explains why we collect information from you, how we use it and the steps we are taking to ensure your privacy is protected while using PaylinebyICE.com. The Privacy Statement also explains how we protect your information after you leave our Web site.

Why we collect information from you

Payline by ICE collects personally identifiable information from you only with your knowledge and consent. As explained in greater detail below, we do so to allow you to register for certain services and applications and complete those transactions.

We collect non-personally identifiable informationfrom you in order for us to better understand how people are using our Web site. This information is aggregated and analyzed to measure and improve our Web site’s performance. For example, it allows us to enhance popular web pages, and to modify or discontinue those that are rarely viewed.

Payline by ICE collects both types of information from you to help meet its commitment to provide excellent service and to continuously improve your experience on PaylinebyICE.com

Collecting personally identifiable information

Payline by ICE will ask you when we need information that personally identifies you or allows us to contact you. This is most often limited to your name, email address and mailing address but may include other information when needed to fulfill your request to use our services.

The types of personally identifiable information we collect fall into five categories:

User ID and passwords

Provides you with access to your profiled areas and protected content.

Account information

Tells us about who you are and how to contact you.

Customer feedback and support

Provides a mechanism for requesting information from Payline by ICE. This information also provides us with insight on how we may improve our products and services to meet your needs.

Email correspondence

Used to respond to your issues and inquiries of all types. With your permission, may also be used to communicate information about Payline by ICE and our products and services.


Shows us which services you have requested. We will not use, disclose or retain payment information except to the extent required under law and as you have otherwise consented.

Payline by ICE uses a secure socket layer (SSL) to protect your sensitive information and applies other physical, technical and administrative security safeguards commensurate with security risk. If we use an agent (another company) to help us serve you, the agent is bound by contract and other means to meet our same high standards.

Use & disclosure of personally-identifiable information

Personally identifiable information about you will only be used for the specific purposes for which it is provided or as authorized by law. Payline by ICE must maintain Web site security, for example, which includes the investigation of unauthorized attempts to access, alter or delete data, the spreading of viruses and other illegal intrusions. This could result in disclosures to law enforcement agencies.

Personally identifiable information will not be disclosed to any other companies for marketing purposes.

Retention/disposal of personally identifiable information

Most personally identifiable information you provide is retained by Payline by ICE for a minimum of five years from the date collected or the last transaction processed as required by law. This allows you a reasonable period of time to access and request the correction of your information. Transactions involving the collection of taxes are retained for seven years, as required by applicable federal law.

Payline by ICE utilizes the services of registered and secured disposal services for the disposal of all documentation that may have ties to personal or financial information.

Collecting non-personally identifiable information

PaylinebyICE.com automatically collects non-personally identifiable information from you when you visit our site. This includes click stream data and information collected through the use of cookies, as explained below. Payline by ICE aggregates this information about your visit with those of other visitors. You are not personally identified in any way.

This non-personally identifiable information helps us provide you with a continually improving and enhanced online experience, including the ease and speed of navigation to help you find the products, services and information you need.

Click stream data

This data includes general log information (click stream) such as the full Uniform Resource Locator (URL) of the pages you accessed on PaylinebyICE.com and the Internet Protocol (IP) address used to connect your computer to the Internet. We also collect referral and aggregated “click-through” statistics such as page views, unique visitors and time spent on the Web site.

Our use of cookies

Session cookies: A session cookie is a small text file placed on your browser by a web server. It acts essentially as an identification card as it is unique to you, and can only be read by the server that gave it to you.

PaylinebyICE.com applications use session cookies to improve site navigation and to enhance your online experience by maintaining information from page to page within these applications. Session cookies are automatically deleted from your computer when you close your browser session.

Persistent cookies: A persistent cookie is a small text file placed on your hard disk by a web server. It also acts as your identification card; and can only be read by the server that gave it to you.

Persistent cookies allow you to maintain your logged in status while using Payline by ICE online applications. Persistent cookies expire a maximum of 2 years after your last visit.

Under no circumstances will Payline by ICE use any type of cookie to:

Retrieve any information from your computer that is not part of the cookie we sent to you

Write any code, as part of the cookie, that could be harmful to your computer

If you do not want cookies to be stored on your computer, you may set your browser to refuse all cookies. This will slow down your online experience and prevent you from utilizing certain features of PaylinebyICE.com.

Links to other sites

PaylinebyICE.com may from time to time contain links to other Web sites. While Payline by ICE takes measures to ensure that the links on our Web site are to reputable and well-established companies, we are not responsible for the privacy practices of those Web sites. We encourage you to learn about the privacy practices of those Web sites.

Privacy Act

The collection, use, disclosure, retention, and disposal of personal information by Payline by ICE and its agents are done in compliance with the Privacy Act.

Changes to this privacy statement

Payline by ICE’s Online Privacy Statement may change from time to time. Any changes to our Online Privacy Statement will not change Payline by ICE’s commitment to the safeguarding of your personal information, or the manner in which we use it. Any such changes will be posted on our Web site.

Access to your personally identifiable information

You can access/update your personal information by contacting the Customer Support Team at support@PaylinebyICE.com.

Data Security

We are Secured by NPC Complete Endpoint Computer Protection

What does this mean?  

All of our endpoint computers are professionally encrypted, managed and monitored for malware attack, unauthorized use and intrusion, and professionally backed up in secure data centres by NPC – leaders in endpoint data security. Any of our computers that contain your personal information can also be remotely destroyed if lost or stolen.

Why is cybersecurity important to us?

You trust us with your very personal and confidential information, and we take that seriously. Seriously enough to invest in the leading comprehensive endpoint computing data security solution.

How secure is secure?

  • Professionally configured, managed and security monitored
  • Advanced malware attack prevention and monitoring
  • All data is AES-256 encrypted, a military-grade level of protection
  • Our computers feature integrated biometric fingerprint readers
  • Daily secure backup to Canadian data centres
  • Remote locate and data wipe for lost or stolen computers
  • Our computers are securely “decommissioned” at the end of their useful life before recycling

Who is NPC?

Based in the Toronto area, NPC is a subsidiary of The Keating Group that has provided leading technology products and services for more than 25 years. NPC provides NPC DataGuard, an integrated computing solution for professional’s in companies of all sizes in every business segment, who need to know their laptop, desktop and tablet computers are always safe and secure, no matter where their business takes them.

For more information about NPC, click here.




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#315 – 877 Goldstream Avenue,
Victoria, BC. Canada V9B 2X8

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